New London Parking Authority Launches Innovative On-Demand Ride Share Service

Passengers Schedule Customized Trips Through Smartphone App

Frequently Asked Questions

The New London Parking Authority and Southeast Area Transit are excited to announce the launch its newest initiative NL SmartRide, a flexible and dynamic on-demand Microtransit shuttle service in New London.

The innovative service will provide flexible and dynamic on-demand microtransit to passengers in New London. The Uber-like service, NL SmartRide uses a smartphone app for riders to schedule customized curb-to-curb transportation. Small neighborhood-friendly minibuses will pick-up riders and drop them off wherever they wish to travel within the City of New London. Along the way, the shuttle may pick-up other passengers who also request a ride. The shuttle’s minibuses are ADA accessible and accommodate people with disabilities.

“We are excited to be able to offer residents NL SmartRide, a flexible, on-demand curb-to-curb service,” said Mayor Michael Passero. “This new program will enhance the City’s current public transportation offerings, allowing riders to schedule trips on demand.”